Community Health Systems (NYSE: CYH) is the nation’s largest owner of healthcare providers.
Located in Nashville, Tennessee, CHS owns and manages over 137 hospitals and medical centers that serve pocket communities all over the place, from the middle of the Arizona desert to the furthest reaches of the Alaskan tundra.
The company had been growing by acquisition for a while, and when we met, were just about to take control of 76 more facilities. Once we’d audited, systematized and created a template system for CHS’s couple-hundred-site web presence (see Redesign, Times 137), the teensy matter of what to do with thousands of pages of content remained.
One of the problems with working on computers is that at the end of the week, it's hard to tell what has been accomplished. And as writers, sometimes it's hard for people to get a sense of just what the heck we do. This stack of paper is a living testament to the work. The cute baby is a necessary extra.
While some of the information could be boilerplate and live very nicely on any of the sites, much of the service content (stuff like what kind of diagnostic imaging was provided or what each hospital's birthing suites looked like) was completely unique facility to facility.