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“Help, I need Webflow support!”

Edgar Allan | Help, I need Webflow support!

Every launch of a new Webflow website is certainly cause for celebration — for you, our esteemed client, and for us. But at Edgar Allan, we also know that you might be a little anxious to take the reins. Rest assured: That feeling is totally normal. After all, learning and maintaining a visual content management system (CMS) can be as overwhelming as it is exciting.

The good news is that if we’ve built your site and you’re in need of ongoing Webflow support, we’re still here for you after the site goes live. As a Webflow agency, we can help you learn the ins and outs of managing your new Webflow website through a continuing Webflow support contract. 

What do we mean by “Webflow support”?

Your site is far more than a representation of your brand voice — a harmonious marriage of meaningful content and purpose-built design. It’s your primary marketing tool, and, when done well, an incredibly powerful way to connect and communicate with your audience. And thanks to the Webflow’s intuitive, updatable nature, it’s also pretty easy to navigate once you know the basics.

Our goal is to empower you to own your digital marketing layer. But while we’re all about teaching you to fish, we also know that you might need a few lessons before you wade in all by yourself. So, regardless of your technical comfort level, we (and honestly, any good Webflow agency) will work with you to define a Webflow support contract that fits your unique needs.

There's a few different levels of engagement we can put together, from a little helping hand to something more hands-off for your team. 

What kind of Webflow support does Edgar Allan provide?

First, we won’t just hand over the keys to your Webflow website and wish you “good luck.” You’ll receive a base level of Webflow support at a site handoff training session. We also always provide a recording that you can reference later, essentially giving a tour of the “back end” Webflow features: Showing you where everything is, explaining the CMS, and how to make updates.

During that training, we’re available to answer questions and point you in the right direction as you and your team get acquainted with your site. We want to make sure you feel confident and get the Webflow support you need in order to continue optimizing and making updates on your own.

How do you know if you need additional Webflow support?

“Would’ve, should’ve, could’ve.” Despite all of the foresight that goes into the planning and execution of a site, we’ve found that many clients want to expand their site even more once they start using it, and find out how easy it is. This might include new functionalities they want to incorporate, extra sections, or new page layouts.

Such development work is not as straightforward as maintaining blog posts. A Webflow support contract with Edgar Allan provides an added layer of relief; it’s the extra security of knowing there’s someone there, watching over your shoulder, making sure things are done right.

But what if you need a LOT of Webflow support?

Maybe you have a more complex site and definitely need some support until you get the hang of it. The heft of an ongoing Webflow support contract varies from client to client and depends on several factors:

  1. How many updates do you anticipate making post-launch?
  2. What is the bandwidth of your team and do you have the time to make these updates?
  3. Where is your overall technical confidence level?

We have clients who are comfortable just updating blog posts and other aspects of the CMS, but don’t want to do any work beyond that, such as logging into the Webflow designer and making bigger changes themselves. This is one instance where Webflow support can be extremely beneficial, especially since we already built your site and know our work like the back of our hand (er, mouse?).

One client that comes to mind, Virta Health, sought to focus on optimizing their site for accessibility post-launch. With a continuing Webflow support contract, we’ve helped the company further develop new pages, sections, and additional complex functionality on top of the original build.

It’s your website. Why trust us — and Webflow?

At the end of the day, Webflow isn’t your average CMS, above and beyond WordPress, and it does take some getting used to. But when you made the decision to work with Edgar Allan on your Webflow website project, you didn’t just get this powerful pro-level tool. You also got us — our expertise and our Webflow support — in whatever way makes sense to you.

No matter where you are on your Webflow journey, we’re here for you. We like to say that our goal is to work our way out of a job. We do that by passing the torch of Webflow knowledge on to you.

And quite honestly, nothing makes us feel more accomplished than seeing that technical confidence grow.

We can’t wait to see what you update next!

Edgar Allan is a brand- and content-focused Webflow agency. Check out our blog to learn more about how we can provide additional Webflow support for you and your new Webflow website.

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